Frequently Asked

Everything CT small businesses ask
before saying yes.

Connecticut Website Company has answered hundreds of CT small business questions about web design, video production, the Ad Share Program, and the green-screen studio. This page collects the most common ones — pricing tiers, project timelines, ADA compliance, ownership, broadcast buying. If your question isn't here, call Rich at 860-877-7770 — he answers the phone.

Web design

Web design

  • How does pricing work for Connecticut web design?

    Every project is scoped individually. We don't publish standard rates because every site, video, and ad campaign has different requirements. Reach out via the contact form or call Rich at 860-877-7770 for a free, no-obligation consultation — typically within 24 hours.

  • How long does it take to launch a new website?

    A standard Connecticut small-business website launches in 4–6 weeks from kickoff. Larger sites with custom integrations can take 8–12 weeks. We give you a realistic timeline before any contract.

  • Will my site be mobile-friendly and ADA-compliant?

    Yes — every site we build is mobile-first and built to WCAG 2.1 AA accessibility standards by default. ADA-compliance is a baseline, not an upcharge.

  • Do you provide ongoing website maintenance?

    Yes. Monthly maintenance covers security patches, backups, performance tuning, and 2 hours of content updates per month — that's text edits, photo swaps, hours updates, new pages, anything reasonable inside that window. Plans are sized to your site and how many update hours you need; reach out for a quote.

  • Can you redesign my existing site without losing SEO?

    Yes — that's our specialty for established CT businesses. We map every existing URL, set up 301 redirects, preserve your content structure, and keep an eye on Search Console for two months post-launch to catch anything that slips.

Video production

Video production

  • Where is your green screen studio located?

    Our studio is at 480 Queen St, Suite C, Southington, CT — central to Hartford, New Haven, Waterbury, and the I-84 corridor. About 20 minutes from each major Connecticut metro.

  • How does pricing work for the studio?

    Half-day and full-day green screen sessions are both available, including the studio, lighting, camera op, and basic editing. Add-ons like teleprompter, voiceover, or post-production color grading are quoted separately. Every shoot is scoped individually — reach out for a free consultation.

  • Can you produce a TV commercial start to finish?

    Yes — script, storyboard, casting, shoot, edit, music licensing, and broadcast placement on Connecticut TV stations. Every :30 spot is scoped individually depending on talent and location complexity.

  • Do you handle radio commercial placement too?

    Yes. We produce the spot in-studio (voiceover, music, sound design) and place it on Connecticut radio — Hartford, New Haven, Waterbury, and surrounding markets. Rich Conway has 25+ years of CT broadcast relationships.

  • What is a 360° virtual tour and why do I need one?

    It's an immersive, fully-navigable view of your business interior — customers can 'walk through' your restaurant, gym, retail space, or event venue right from your website or Google Business Profile. Restaurants and event venues see the biggest conversion lifts: customers know what they're walking into.

Advertising

Advertising

  • How does pricing work for advertising?

    Every campaign is scoped individually. We don't publish standard rates because the right mix of network TV, radio, OTT, social, and Ad Share Program inventory differs for every CT business. Reach out via the contact form or call Rich at 860-877-7770 for a free, no-obligation consultation — typically within 24 hours.

  • How does Connecticut TV ad placement work?

    We buy commercial inventory directly from Connecticut TV stations — typically WFSB, WTNH, NBC Connecticut, FOX 61, and the Cablevision/Comcast cable networks. You pick markets and dayparts, we handle the buy and reporting.

  • Can you target ads to specific Connecticut cities?

    Yes — broadcast TV is by market, but OTT (Roku/AppleTV/Fire TV) and social ads are geo-targetable down to the ZIP code. We commonly run hyper-local campaigns for Hartford, New Haven, Stamford, Waterbury, and Southington-area businesses.

  • What is OTT advertising?

    OTT (Over-The-Top) advertising places your video commercial on streaming services watched on TVs — Roku, AppleTV, Amazon Fire TV, Hulu, Pluto, Tubi, etc. It's how you reach the millions of CT households that have cut cable.

  • Will you produce the ad and run the campaign?

    Yes — we're full-service. Our Southington studio produces the spot (TV or radio), and our team handles media buying, placement, optimization, and reporting. One team, one quote, one accountable partner.

Pricing & process

Pricing & process

  • Do I get a fixed-price quote or hourly billing?

    Fixed-price quotes for web builds and most video production. Advertising spend is pass-through (you see exactly what we paid the station) plus a transparent management retainer. We don't run open-ended hourly meters on creative work — you get a number up front.

  • Who owns the website and assets after launch?

    You do. The domain, the hosting account, the codebase, and every photo and video shot for you in our studio belong to your business. If you ever decide to leave, we hand over the keys cleanly — no held-hostage assets.

  • What does the kickoff process look like?

    Free 15-minute scoping call → fixed-price proposal → signed agreement → kickoff workshop (1 hour, in-person at the studio or by video) → design → build → review rounds → launch. Standard sites run 4–6 weeks from kickoff to launch.

  • Do you work with businesses outside Connecticut?

    Connecticut businesses are our specialty and the bulk of the work. We'll occasionally take on out-of-state clients when there's a Connecticut connection, but our broadcast relationships, Ad Share Program, and town-level local SEO playbooks are all built for CT.

  • Why don't you publish exact prices?

    Every Connecticut business has a different scope. A two-page brochure site for a contractor is nothing like a 30-page e-commerce build for a retailer — listing one price would mislead one and scare off the other. We scope every engagement on a free 15-minute call and send a fixed-price quote within 24 hours. Pricing is competitive against agency, freelance, and DIY alternatives, and depends on expected traffic, ongoing maintenance scope, and total deliverables. See `/pricing` for the full philosophy.

  • Are there contracts or annual lock-ins?

    Setup is a one-time fee. Ongoing monthly plans are month-to-month — no annual lock-in, no early-termination fees. We earn the relationship every month. Most Connecticut clients stay for years, but they stay because the work keeps delivering, not because they signed a contract.

  • What if I just need a website, not video or advertising?

    That's the most common starting point. Web Design + hosting is the entry-level engagement and the only thing many Connecticut clients ever buy. Video and advertising are optional add-ons when you're ready. The scoped quote tells you the website-only number AND what each add-on would cost so there's no surprise pricing if you expand later.

  • Do I need to come to your Southington studio for a project?

    Web design and ongoing maintenance are mostly remote — phone + email + occasional in-person if you're nearby. Video shoots are typically on-site at our Southington studio (480 Queen St, Suite C) for green-screen and broadcast-grade audio. We also film on-location for restaurant b-roll, construction site walkthroughs, and 360° tours when the venue is the point.

  • Do you sign NDAs before discussing a project?

    Yes — we'll sign a one-page mutual NDA before any pricing or scoping conversation if your project requires it. Most CT small business projects don't, but we keep an NDA template ready for cases that do (manufacturing IP, M&A-adjacent web rebuilds, regulated industries).

Working with us

Working with us

  • Do you outsource design, development, or video editing?

    No. Every site is hand-crafted in Connecticut by our team, every video is shot and edited in our Southington studio, and every TV/radio buy is placed by a 25-year CT media pro (Rich Conway). No offshore agencies, no template factories.

  • How fast do you respond to questions after launch?

    We respond within 24 hours, usually faster. Maintenance clients get priority — security issues and outages are same-day. Most CT clients have Rich's mobile number after the project's done.

  • Can I see the studio before I book?

    Yes — drop in or schedule a tour at 480 Queen St, Suite C, Southington. Walk through the green-screen room, meet the team, see the gear. No-pressure, free, takes about 20 minutes.

  • Why does broadcast pedigree matter for a website?

    Because the same skills that make a 30-second TV spot land — capturing attention, telling a compelling story, building trust with an audience — are exactly the skills that turn website visitors into customers. After 25+ years in Connecticut media, those instincts are reflexes.

Still have questions?

Call Rich.
860-877-7770.